Ace96 Terms & Conditions – Platform Guidelines What You Need to Know

These Terms & Conditions ("Terms") govern your use of the ace96 platform, accessible via ace96.best and all associated subdomains or services. By continuing to use the platform, you confirm your full acceptance of these Terms, together with the Privacy Policy ace96, which forms part of this agreement.

Ace96 reserves the right to amend, add to, or update these Terms at any time without prior notice. Amendments take effect immediately upon publication on the platform. Continued use of the platform after any amendment is published constitutes your acceptance of the updated terms. You are encouraged to review this page periodically.

To be eligible to use the ace96 platform, you must meet all of the following requirements at all times during use:

• Aged 18 years and above at the time of registration and throughout continued use.
• Registering an account using your own accurate and verifiable personal information.
• Not registering on behalf of another individual, company, or entity without ace96's written consent.
• Not be subject to any legal or regulatory restriction that prohibits participation in online betting or casino gaming activities.
• Has never had an account closed or suspended by ace96 for a breach of terms.

Ace96 reserves the right to request identity verification documents at any time to confirm a player's eligibility. Failure to provide the required documents within the stipulated timeframe may result in a temporary account suspension until verification is complete.

Each individual is only permitted to hold one (1) active account at ace96 at any given time. Deliberately holding multiple accounts — including registering more than one account using different names, emails, phone numbers, or device information — is a serious violation that will result in the closure of all associated accounts and the forfeiture of all balances and bonuses.

You are solely responsible for:

• The accuracy of all information provided during registration and any subsequent updates to that information.
• Keep your ace96 account password and login credentials confidential – do not share them with anyone.
• All activity that occurs on your account, including transactions made by anyone using your login credentials.
• Keep your account information (including phone number and email) up to date and accurate at all times.

If you suspect that your account has been accessed by an unauthorised party, contact the ace96 support team immediately via email at support@ace96.best or through live chat.

Ace96 only accepts deposits via the payment methods listed below, all of which must be registered under the same player's name:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX Online Banking – including Maybank2u, CIMB Clicks and other FPX-participating banks

The minimum deposit per transaction is RM30. There is no standard maximum deposit limit, though additional limits may apply depending on your chosen payment method. Deposit credits will be reflected in your account within 60 seconds for most e-wallet methods, and within 15 minutes for FPX.

For withdrawals, ace96 processes requests within 15 minutes to 1 working hour. The minimum withdrawal amount is RM50. Withdrawals may only be made to the same payment method used for the deposit, under the registered player's name. ace96 reserves the right to request identity verification documents before processing withdrawals that exceed a certain amount.

Ace96 offers a range of bonuses and promotions from time to time, including a Welcome Bonus of up to RM500 for new members, weekly cashback, reload bonuses, and special promotions. All bonuses are subject to the following conditions unless otherwise stated in the specific terms of the relevant promotion:

• The Welcome Bonus is available exclusively to new members making their first deposit and may only be claimed once.
• All cash bonuses are subject to rollover as specified in the respective terms before any withdrawal can be made.
• The required rollover amount is calculated based on (total deposit + total bonus) × the rollover multiplier specified for that promotion.
• Virtual Sports Betting and certain games may contribute at a different percentage towards rollover completion — please refer to the specific terms of each promotion for details.
• Ace96 reserves the right to void any bonus obtained through conduct deemed to be bonus abuse, including placing opposing bets or colluding with other players.
• Bonuses cannot be transferred between accounts or converted directly to cash before the rollover requirements have been met.

For full details on the Welcome Bonus, please visit the Welcome Bonus us.

All games on ace96 — including slots, Live Casino, poker, roulette, Sports Betting on the Malaysia Super League and EPL, and virtual sports — are operated in accordance with the individual game rules displayed on the platform. Players are responsible for understanding the rules of their chosen game before placing any bets.

All game results are final once calculated by the system. Any disputes regarding game outcomes must be submitted to the ace96 support team within 24 hours of the game concluding. Claims submitted after this period will not be considered.

• The minimum bet for most slot games is RM0.20 per spin; minimum bets for live casino start from RM10.
• All confirmed bets are final and cannot be cancelled or amended.
• Ace96 is not liable for any game outcomes affected by interruptions to the player's internet connection.
• In the event of a technical disruption affecting gameplay, ace96 will investigate and resolve each case fairly based on available system records.

Ace96 players are expected to conduct themselves in a respectful and responsible manner at all times. The following activities are strictly prohibited and may result in account suspension or closure without notice:

• Using unauthorised automation software, bots, scripts, or tools to access or play on the ace96 platform.
• Exploiting any bugs, system vulnerabilities, or technical errors for unauthorised gain.
• Colluding with other players to cheat or manipulate game outcomes, particularly in poker or live table games.
• Placing opposing bets (contra-betting) across multiple accounts to exploit bonus offers.
• Spreading false or defamatory information about ace96 or its employees on any platform.
• Using abusive, threatening, or harassing language when interacting with the ace96 support team.
• Any attempt to access parts of the ace96 system or data that are not publicly authorised.

Ace96 takes the protection of all players' personal information seriously. All data collected during registration and platform use is secured with 256-bit SSL encryption and processed in accordance with Privacy Policy detailed ace96.

By registering with ace96, you agree that we may:

• Collecting and processing your personal information for the purposes of account management, payment processing, and customer support.
• Using anonymised usage data to improve the quality of the platform's services.
• Contacting you by email or message where you have consented to receive such communications during registration.

Ace96 will not sell or share your personal information with third parties without your consent, except where required by law or for payment processing purposes by authorised service providers.

Ace96 reserves the right to suspend or close a player's account at any time for reasons including, but not limited to:

• Violation of any Terms set out in this document.
• Confirmation that a player is under 18 years of age.
• Fraud, attempted fraud, money laundering, or any other unlawful activity.
• Holding multiple accounts.
• Abuse of the bonus or promotions system.
• Voluntary self-exclusion request on responsible gambling grounds.

Players who wish to voluntarily close their account may do so by contacting the ace96 support team. Any valid net balance (after deducting bonuses that have not met the rollover requirement) will be returned to the player within 5 business days of the closure request being processed.

Ace96 is committed to promoting safe and responsible gaming. We recognise that gaming can have a real-life impact, and we provide a range of tools to help players stay in control:

• Deposit Limit: Players can set daily, weekly, or monthly deposit limits within their ace96 account settings.
• Loss Limit: Players may set a maximum loss limit they are willing to sustain within a specified period.
• Session Limit: Configurable session time limits for each gaming session.
• Self-Exclusion: Players may request a temporary account suspension for 24 hours, 7 days, 30 days, or indefinitely.
• Self-Check: A self-assessment questionnaire to help you evaluate whether your gaming habits are healthy.

For more information on all responsible gaming tools and resources available at ace96, please visit the Responsible Gambling us.

Ace96 shall not be held liable for any loss or damage arising from:

• Technical disruptions or failures beyond ace96's reasonable control, including internet service outages, third-party server failures, or natural disasters.
• Any betting or game outcome acted upon by a player based on incorrect information or a misunderstanding of the game rules.
• Financial losses incurred by a player as a result of betting activity on the ace96 platform, including losses arising from outcomes that did not favour the player.
• Unauthorised access to or use of a player's account arising from the player's failure to keep their login credentials confidential.

In all circumstances, ace96's maximum liability to any individual player shall not exceed the total net deposits made by that player in the 30 calendar days preceding the incident giving rise to the claim.

Ace96 reserves the right to amend these Terms & Conditions at any time. Amendments take effect immediately upon publication of the latest version at ace96.best/terms-conditions. ace96 will endeavour to notify players of significant changes via in-platform notifications or email to their registered address.

It is the player's responsibility to review and understand the Terms currently in force. Continued use of the platform after any amendment is published constitutes acceptance of the updated terms.

All official communications from ace96 to players will be sent via the registered email address or through in-platform notifications. ace96 will never request sensitive information such as passwords or PIN numbers through any communication channel.

For any enquiries regarding these Terms & Conditions, please contact the ace96 support team at support@ace96.best or via the in-platform live chat. For information about your privacy rights, please refer to Privacy Policy us.